emplois : Bruxelles Schaarbeek

Customer Service Advisor - German

Brussels, Belgium

Company Overview:

At Odity, we are experts in customer relations, dedicated to helping brands nurture their most valuable asset: their customers. With a multicultural team of 1,500 professionals across 10 global offices, including New York, London, Paris, and more, we take pride in delivering exceptional customer service.

About the Role:

As a Customer Service Advisor on our Team, you will play a pivotal role in bridging the gap between our company and our German-speaking customers. Your fluency in German, along with proficiency in French, Dutch, or English, will enable you to provide top-tier support, resolve inquiries, and ensure overall customer satisfaction.

Key Responsibilities:

• Serve as the primary point of contact for our customers, addressing their inquiries and concerns via phone, email, or chat.
• Utilize your language proficiency to ensure effective communication and resolution of customer issues.
• Build and maintain strong customer relationships by delivering exceptional service.
• Collaborate with team members to share knowledge and best practices.

Qualifications and Requirements:

• Fluency in German
• Fluent in French, Dutch, or English to engage effectively with our diverse customer base.
• Excellent communication skills and a friendly demeanor to foster strong customer relationships.
• Prior customer service experience is a plus, but not mandatory - a positive attitude and eagerness to learn are equally valued.

What We Offer:

A vibrant and inclusive work environment centrally located in Brussels.

Salary between €2,300 and € 2,400 gross per month, inclusive of a 13th-month bonus, eco-cheques, and public transport participation.

How to Apply:

Ready to embark on a rewarding journey, delighting our customers while enjoying the charm of Brussels? If you meet the qualifications and are excited about this opportunity, please submit your resume and a cover letter highlighting your relevant language skills and customer service experience.

Join us at Odity, where you'll not only be a part of our growing Customer Service Team but also contribute to our mission of enhancing customer relationships worldwide.

Job Type: Full-time

Pay: €2.300,00 - €2.400,00 per month

Benefits:

• Eco vouchers

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• 13th month salary

Application Question(s):

• Do you speak fluently French, Dutch or English?

Experience:

• Customer Service: 1 year (Preferred)

Language:

• German (Required)

Work Location: In person