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Job Post Details

Nike - Front Of House - Lead

Retailors Netherlands B.V.
9000 Gand

Détails de l'emploi

Type de poste

  • Temps plein

Lieu

9000 Gand

Description du poste

The Lead’s mission is to take dedicated responsibility to monitor & manage the specific areas to drive commercial
success in the store. As our employee who represent Nike we expect to respect their co-workers, our ethics and
values.


Lead - Front of House (FOH)
Performance
  • Truck, monitor and ensure the Athlete’s team meets sales goals and key metrics: Sales, Conversion, UPT, ADT,
Wages, Turnover, Staffing, SKU trainings, PULSE, follow up tip off cards on daily basis
  • Support Store Management in implementing action plans to achieve individual & team results
  • Build & maintain a strong commercial awareness of competitors & local markets
  • Represent our ethics and values and make sure other follows as well
People
  • Support Store Management in preparing One-On-One meetings for the team members
  • Responsible for coaching & developing team members
  • Responsible for measuring performance of store team
  • Delegation and supervision of tasks in the store team
  • Preparation of morning and afternoon update meetings (huddle) and daily plan for employees
Product
  • Responsible for following all provided VM Guidelines
  • Serve as a product knowledge resource for consumers and entry level associates
  • Responsible for merchandise availability on the shopping floor
  • Supporting Back of House team in overall stock management & movement in stockroom & on sales area
  • Support to the Visual Merchandising team in the commercial preparation of the store and support the VM team
in the arrangement of the merchandise on the sales floor
  • Check cash drawers and prepare bank deposits
Customer Service
  • Responsible for establishing a client centric mindset to ensure customer experience
  • Responsible for customer data gathering & quality management
  • Responsible for transaction, complaint & return handling
Processes & Systems
  • Responsible that all company policies & procedures are followed
  • Proficient utilization of business systems & latest technology
  • Responsible for all operations for loss prevention on the sales floor
  • Ability to communicate with the IT department and office team in case of system problems on the shift
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