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Job Post Details

Front Office Customer Advisor - job post

Inchcape
3.2 étoile(s) sur 5
Vilvorde
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Vilvorde

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Description du poste

    Vilvoorde
    Corporate functions
    Inchcape Belgium

Are you ready for an exciting role where you can combine customer service and administrative skills? At Inchcape Belux, we are looking for a motivated Front Office Customer Advisor who will be a key link between our customers and internal processes.


Your role:

As a Front Office Customer Advisor, you will be responsible for a wide range of tasks that include both customer service and administrative support:

  • Providing excellent customer service and accurately performing administrative tasks.
  • Acting as the first point of contact for customers and welcoming them in a friendly and professional manner.
  • Organizing vehicle exchanges and ensuring smooth execution.
  • Scheduling test drives and rental vehicles with a focus on optimal customer experience.
  • Carefully managing customer contracts and accurately processing data.
  • Preparing vehicle orders, including registration and administration of new vehicles.
  • Handling damage claims in a correct and efficient manner.
  • Managing appointments and schedules to ensure smooth internal processes.

Your profile:

We are looking for someone who is willing to roll up their sleeves and thrives in a dynamic work environment. What we value:

  • You are fluent in both Dutch and French, enabling smooth communication with customers.
  • You can handle multiple tasks simultaneously, prioritize effortlessly, and maintain an overview.
  • Customer contact is at the heart of what you do, and you derive satisfaction from delivering excellent service. Additionally, you gain energy from administrative work.

Why Inchcape:


At Inchcape, you will work in a supportive team of experienced professionals, where collaboration and teamwork are key. We invest in your growth with various training opportunities and help you achieve your career goals.

We also offer a competitive salary, a 13th-month bonus, a net allowance, meal vouchers, and comprehensive insurance packages.


Your Talent Acquisition Partner: Laurine Akwesi


All qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, or disability.

APPLICATION PROCESS

1. Apply

Have you seen a vacancy you like? Fill out the application form. We’ll send you an acknowledgement email, and our dedicated Talent Acquisition Partner will review your application and provide feedback.

2. Tell us a bit more

If we think there’s a possible match, you’ll have an initial contact with our Talent Acquisition partner by phone or video call. We’ll get to know each other a bit better and see if there’s a spark between us.

3. Tell us everything

There is definitely a spark. Time to meet your potential future manager for a more in-depth interview. We’ll discuss your skills, experience and drive. It’s also your chance to ask everything you want to know about us.

4. Final check

Welcoming people to our community means a lot to us. That’s why we often do additional checks. Like a personality test, a business case presentation, a reference check or a one-day job trial.

5. Contract

If we both feel you’re a good fit, you’ll get a formal job offer from us. If you accept, you get to sign, celebrate and discuss your start date.

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