Emplois food & beverage manager (Kampenhout)

Organisation

Hotel 200+ rooms with multiple meeting rooms and a high capacity restaurant, located on the Brussels Airport Area.

The Restaurant Manager reports to Food & Beverage Manager and leads the restaurant staff.

Overall Job Purpose

• The Restaurant Manager supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods.
• The position ensures the food and beverage/culinary operation meets the brand’s target customer needs and satisfaction, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department.
• Areas of responsibility include Restaurants and Room Service.
• Determines training needed to accomplish goals, then implements plan.

Principal Accountabilities

Managing Day-to-Day Operations

• Supervises and manages employees. Manages all day-to-day operations.
• Understands employee positions well enough to perform duties in employees' absence.
• Maintains service and sanitation standards in restaurant and room service areas.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Team Leading

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision-making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Ensures and maintains the productivity level of employees.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
• Ensures compliance with all applicable laws and regulations.
• Ensures compliance with food handling and sanitation standards.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Establishes guidelines so employees understand expectations and parameters.
• Ensures staff understands local and national liquor laws.
• Monitors alcohol beverage service in compliance with local laws.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
• Ensures corrective action is taken to continuously improve service results.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from host/hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Ensures employees are treated fairly and equitably. Strives to improve employee retention.
• Ensures employees receive on-going training to understand guest expectations.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Strives to improve service performance.
• Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Recognizes good quality products and presentations.
• Oversees the financial aspects of the department including purchasing and payment of invoices.

Profile

Competencies

• Great Organizational skills
• Customer service-oriented
• Excellent interpersonal skills.
• Streamlining operations
• Problem solver

Qualifications, Skills & Experience

• Fluent in English, French and Dutch (minimum 2 languages)
• Strong understanding of food and beverage management, culinary
• Affinity with a more refined lifestyle

Education and Experience

• Minimum 4-year experience in similar role in comparable property

Preferred

• Has demonstrated the ability to always work on behalf of Guests
• Has demonstrated the ability to work with other Team Members
• Successful track record of working in a collaborative/matrixed environment

Type d'emploi : Temps plein, CDD
Durée du contrat : 12 mois

Horaires :

• Disponible le week-end
• Heures supplémentaires
• Travail en soirée
• Travail les jours fériés

Lieu du poste : En présentiel