Reservations Agent

Job Description

As a friendly voice on the phone or amicable contact by email, you will provide our guests with excellent service, starting with the booking process. Your duties will also include the following:

• Reviewing and processing bookings, overbookings and options
• Maintaining Sihot, as well as our electronic bookings systems
• Generating and verifying invoices (debtors and creditors) in line with our pricing policy
• Handling deposits and monitoring timely incoming payments
• Assisting both the Sales and Front Office team at peak times
• Flexible schedule

Benefits:

• Bonus program: The better the guests rate their stay, the higher the bonus!
• Make an international career: Discover a variety of career opportunities in our hotels nationally and internationally, or join one of our numerous new openings.
• Staff discounts: Benefit from attractive staff rates in all of our hotels throughout Europe and the USA.
• Develop personally and professionally: With an extensive onboarding, annual trainings and coaching at our One University, you will hit the ground running.
• Celebrate together: Whether it's a summer party, holiday party or our annual international soccer tournament - we celebrate successes together with the team.

Qualifications

• Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer call centre industry or be looking for a change of career
• Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
• A solid command of (written and spoken) English. French and/or Dutch is a plus
• Be a team player and willing to provide assistance across departments – we achieve our results together
• Previous experience similar roles is highly valued.