Emplois product owner (Zedelgem)

At Telenet we want to stay one step ahead in the digital world and creating experiences for a better quality of life.

We are looking for a Business Consultant to strengthen our Digital Engagement department, a group of multidisciplinary teams that create the most intuitive and consistent digital experiences for our customers.

As a Business Consultant in the MyTelenet-app team , you play a crucial role in improving our business processes and delivering valuable solutions to our clients. You work closely with various stakeholders to understand their needs and provide innovative solutions that enhance the customer experience.

From understanding business needs to defining the solution, highlighting dependencies and monitoring implementations, our ideal candidate is an analytical and critical thinker, expert team communicator and independent analyst. You are committed to the discovery and development of the best possible customer experience in an ever-changing digital landscape.

Our business consultants are in the midst of the action when it comes to the digital developments at Telenet. They play a key role in translating our customer experience vision into epics and stories ready to be delivered by our partner. With commitment to innovation and customer centric solutions, our business consultants shape and guide the implementation of our strategic initiatives.

Your responsibilities as a Business Consultant

As a Business Consultant, the customer’s needs are your top priority, and you help your colleagues find the right solutions to elevate our digital customer experience and solutions to the next level.

• You translate the business needs into clear requirements and evaluate the feasibility of change requests. You help to develop the company, tribe and team objectives/roadmap.
• You act as a domain expert for internal stakeholders and the delivery partner , ensuring well-documented and up-to-date processes, workflows, and specifications.
• You facilitate interactions with stakeholders and the product owner , you explore possible solutions and define the final solution design and business requirements
• You document the chosen solution, ensuring the quality and legal compliance .
• You chunk epics into stories and determine the acceptance criteria and afterwards coach for the correct implementation of required actions/activities/change management.
• You brief the delivery partner for implementation, oversee testing, and follow up on the ‘go live’ process.
• You set-up performance reporting and monitor our app & features. You proactively look for potential improvements to align our products with future customer needs, using (user) data as a basis.
  

What We Offer:

You will join a company that invests heavily in you, adapting your work environment to meet your needs. This allows you to grow while maintaining a healthy work-life balance. Here’s what we offer:

• Ample space to develop your expertise and experiment. Making mistakes is part of the learning process!
• Opportunities for personal growth with extensive learning options, and the chance to take a break or switch career paths through internal mobility.
• A varied job where you can make a tangible impact and leave your mark.
• A competitive salary complemented by numerous fringe benefits, such as meal vouchers, hospitalization insurance, and discounts on Telenet products.
• The possibility to work from home.
• An agile working environment in our digital marketing department, giving you significant responsibility and autonomy.
The company of passionate colleagues. At Telenet, we support each other! You’ll feel the strong team spirit not only during brainstorms and meetings but also on our padel court or in our coffee bar.

Our ideal Business Consultant…

• Can anticipate and balance the needs of divers stakeholders .
• Communicates clearly with different audiences and is a strong storyteller .
• Has a strong knowledge of the Telenet Group strategy , and of the business domain.
• Is a problem-solver and has the courage to address challenges and difficult issues head-on.
• Tackles complex problems with enthusiasm.
• Can handle ambiguity and thrives in situations where not everything is set in stone.
• Has a technical affinity to support and challenge the delivery partner effectively.
• Proven experience in business analysis for mobile applications, experience within the Telecommunications sector is a plus.
• Excellent (ENG) communicator with the ability to translate business needs into requirements into actionable user stories.
• Proven capabilities in project management.
• Strong organizational skills, with a keen eye for structured work methods.
• Demonstrated proactivity and the ability to take initiative to improve processes.
• Good knowledge of Confluence and Jira .
• Experience with Agile ways of working in an iterative model.