Marine Travel Consultant

We work with some of the biggest names in the Media & Entertainment Industry. Do you have what it takes? Travel Beyond Limits and audition today!

Travel Consultant, ERM (Remote)

Full time, Netherlands, Finland, Luxembourg, Denmark, Italy, Poland, Spain, Sweden, United Kingdom

• For candidates located near our office sites in Warsaw, Krakow, Lublin, or Rzeszów in Poland, the role will follow a hybrid working model.

The Travel Consultant, ERM is responsible for accurately and efficiently handling incoming contacts requests via multiple channels (i.e. phone, email, etc.) and handling additional duties as assigned within a global, mutli- regional setup. You will be the primary point of contact for the customer and provide active travel consultation towards the business customers, including providing travel details and up-selling of related products. You will provide exceptional service which exceeds client expectations and effectively manage and control all facets of travel arrangements, as requested by our clients.

As a Travel Consultant, ERM, you will

• Search and confirm travel reservations for the customer
• Have hands on involvement in crew movements, rotation, and disruption handling
• Provide the customer with the required industry information, such as low fares, exchange costs, penalties, and visa information
• Respond to the customer promptly and provide the customer with your undivided attention
• Willingly offer assistance to team members within and across teams
• Meet individual and team goals

About you

• Proven experience in ERM, marine, offshore, or crew travel environments
• Hands‑on expertise managing crew movements, rotations, and disruption handling
• Strong attention to detail with the ability to perform accurately under pressure
• Comfortable working in a fast‑paced, 24/7 service environment
• Demonstrated ability to collaborate effectively within a global, multi‑regional operations setup
• Relevant skills in GDS Amadeus
• Strong verbal and written communication skills in English
• Demonstrated understanding of customer servicing excellence
• Solid working knowledge of the travel industry, policies, procedures, and processes

About BCD Media & Entertainment

We are the Media & Entertainment division of BCD Travel, one of the world’s largest and most admired travel management companies. Leading artists, sporting teams, labels, media, and production companies have trusted us with their travel for over 40 years. We handle anything from managing travel for TV & Film productions, making sure that the artists and their entourage arrive on the red carpet on time, to transporting a football team internationally to a cup final at a moment’s notice!

• https://www.bcdtravel.com/blog/
• https://www.linkedin.com/company/bcd-travel/
• https://www.instagram.com/bcdtravel/
• https://www.facebook.com/bcdtravel/

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

At BCD Travel, we value you—our culture and success are defined by our people. We carefully consider a wide range of objective, gender neutral compensation factors, including professional background, skills, experience, and role scope.
This position is advertised across multiple European locations. The expected annual gross salary ranges by country are as follows:

• Finland:EUR [38,000 – 40,000]
• Luxembourg:EUR [47,000 – 49,000]
• Denmark:DKK [396,000 – 420,000]
• Italy:EUR [23,000 – 28,500]
• Sweden: SEK [384,000 – 408,000]
• Belgium:EUR [40,000 – 52,000]
• Netherlands: EUR [38,000 – 48,000]
• Germany: EUR [36,00 – 46,000]
• Poland: PLN [69,600 – 84,000]
• Spain: EUR [23,000 – 27,000]

The final salary offered will ultimately depend on the candidate’s qualifications, experience, and location, and will be determined in line with internal equity.
We do not request salary history and are committed to equal pay in line with the EU Pay Transparency Directive

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of [INSERT ROLE] is between $X and $X. The actual pay depends on your skills, qualifications, experience and geographical location.

Ready to join the journey? !

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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