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Emplois Kuehne Nagel (Kampenhout)

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    • Take ownership of shipments, ensuring efficient file handling and availability of customer data and requirements to enable stakeholder teams to meet customer…
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    • Rechercher les salaires : Air Logistics Healthcare Customer Care Specialist
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    • In this role, you ensure that all FTL and LTL shipments are executed smoothly, efficiently, and in full alignment with operational standards.
    • As a Road Logistics Coordinator, you will be responsible for managing inbound and outbound freight for one of our key customers.

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Job Post Details

Air Logistics Healthcare Customer Care Specialist - job post

Kuehne+Nagel
3.5/5 étoiles
Machelen
CDI
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Détails de l'emploi

Type de poste

  • CDI

Lieu

Machelen

Avantages

Extraits de la description complète du poste

  • Chèques repas

Description du poste

JOB DESCRIPTION

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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Apply now as Customer Care Specialist!

How you create impact

  • Take ownership of shipments, ensuring efficient file handling and availability of customer data and requirements to enable stakeholder teams to meet customer expectations while maintaining regulatory and compliance standards
  • Monitor shipments consistently and communicate proactively with customers. Handle customer feedback, complaints, and escalations promptly, ensuring swift corrective actions are taken
  • Stay informed about customer-facing digital solutions and encourage their usage. Participate in relevant training to keep up with the latest tools and knowledge
  • Actively contribute to customer implementations, either as support or lead, ensuring collaboration from OCC/RCC/OM as needed. Participate in GCIM Scalable training sessions
  • Manage and foster customer growth, while focusing on customer retention and satisfaction
  • Drive profitability by focusing on spot quotation execution, fast response times, upselling and promoting KN products, conducting ongoing GP analysis, and liaising with stakeholders responsible for procurement

What we would like you to bring

  • First experience in freight forwarding, preferably within Air Logistics; experience in the Healthcare vertical is a plus
  • Strong collaboration and communication skills, with the ability to drive cross-team alignment
  • Ability to adapt to changing environments and requirements
  • Focused on customer solutions and skilled in conflict resolution
  • Constant drive for customer satisfaction while maximizing profitability
  • Fluency in English

What's in it for you

Kuehne+Nagel offers a wide range of attractive employee benefits designed to support your well‑being, development, and long-term career growth.

  • Competitive salary, commuting allowance, and holiday allowance
  • 27 vacation days
  • Meal vouchers
  • Hospitalisation insurance
  • Group insurance
  • Development opportunities via our internal learning platform

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Contact

Mascha Eichhorn

mascha.eichhorn@kuehne-nagel.com

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